Head of PSP

We are currently looking for a Head of PSP for one of our clients, who is at the launch stage.

This is a brand-new project: the team is being built, and key processes are being established from scratch. We are looking for someone who can join at the early stage and have a real impact on how the payments function and the business as a whole are built.
You will build and develop relationships with key partners, work closely with PSPs and financial institutions, and define and implement approaches that improve payment performance and customer experience. The main goal of the role is to ensure high payment success rates and a seamless customer experience at an optimal cost, while maintaining compliance, scalability, and readiness to enter new markets.

What you will do

Strategic Leadership

• Develop and execute the payment strategy in line with overall business goals, focusing on customer experience, cost efficiency, and scalability.

• Develop commercial relationships with payment providers and negotiate favorable terms, exclusive offers, and strategic partnerships.

• Identify and implement new payment methods and technologies, including A2A / Open Banking, e-wallets, alternative payment methods, and compliant cryptocurrency solutions.

• Identify opportunities to improve conversion and approval rates, reduce costs, and expand payment coverage across new markets.

• Build and maintain strong relationships with PSPs, banks, and other financial institutions.

Operational Management

• Set up, launch, manage, and optimize payment gateways and payment methods, including bank cards, e-wallets, bank transfers, cryptocurrencies, and other solutions.

• Ensure a smooth and seamless payment experience across all platforms — desktop, mobile, and app.

• Monitor payment flows, approval rates, transaction processing times, and overall payment performance.

• Proactively identify and resolve payment issues and operational bottlenecks.

Risk & Compliance

• Work closely with Legal and Compliance teams to ensure payment processes comply with regulatory requirements across different jurisdictions.

• Identify, assess, and mitigate payment and fraud risks.

• Implement and optimize fraud prevention and transaction monitoring processes.

• Data Analysis & Reporting

• Analyze payment and transaction data to identify trends, user behavior, performance gaps, and revenue growth opportunities.

• Track key payment KPIs and provide actionable recommendationHello typing tests to improve performance.

• Prepare and present reports to management on payment performance, current challenges, and strategic initiatives.

Team Leadership

• Build, develop, and lead a team of payment specialists, analysts, and operations professionals.

• Define clear roles, responsibilities, and processes within the payments function.

• Foster a proactive, data-driven, and results-oriented team culture.

What we expect

• 5+ years of experience in payment setup and management, preferably within the iGaming / online gambling industry.

• Experience with PayAdmit and PayTech is a must.

• Strong understanding of how to balance risk and business opportunities while maintaining a customer-centric approach.

• Strong analytical skills and high attention to detail.

• Ability to work with complex payment systems and processes.

• Flexibility and ability to quickly adapt to a dynamic and constantly changing environment.

• Strong communication and negotiation skills.

• Proactive, initiative-driven, and solution-oriented mindset.

• Strong team player with the ability to independently propose ideas for product and business development.

• High level of ownership and ability to make independent decisions.

What we offer

• 24 days of paid annual leave.

• Unlimited sick leave — without unnecessary bureaucracy or formalities.

• No micromanagement — we trust our specialists and focus on results.

• The opportunity to directly influence business results and see the impact of your decisions.

• The opportunity to build the payments function from scratch — shaping processes, approaches, partnerships, and the team.

• A dynamic environment with plenty of room for independent decision-making and professional impact.